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Job description

The Dining Services Director will lead the dining experience at Lasell Village, shaping an inclusive, high-quality and community-centered culinary and hospitality culture that reflects our organizational values and the evolving needs of our residents and team members. With oversight of kitchen operations, dining room management, clinical and supportive care settings and new venues like the upcoming Bistro, this role calls for a dynamic leader who brings strategic insight, emotional intelligence, and a collaborative mindset. The Director will manage a team of four direct reports and manage dining service for approximately 240 residents. The Director will foster a culture of innovation, respect, and continuous improvement, guiding the team toward operational excellence and community connection.

Key Responsibilities

Strategic & Cultural Leadership

• Champion a vision for food and beverage that reflects Lasell’s values of Unity, Openness, Growth, and Joyfulness.
• Inspire and unify a high-performing team across kitchen and front-of-house operations, cultivating a collaborative and healthy culture.
• Model inclusive leadership, emotional intelligence, and accountability.
• Lead change management efforts with empathy and intentional communication, trust and cohesion across the team.

Team & Talent Development

• Directly supervise the Executive Chef and Dining Room Supervisors, creating a cohesive leadership team across culinary and service functions.
• Hire, mentor, and support team members with a focus on shared goals, growth pathways, and mutual respect.
• Create a learning-oriented workplace where feedback is welcomed, coaching is ongoing, and development is intentional.

Resident-Centered Experience

• Embed resident feedback and well-being into all facets of dining—menus, service styles, environment, and responsiveness.
• Drive innovation in menu design and hospitality, meeting diverse dietary needs and honoring resident preferences and cultures.
• Lead monthly Food Committee meetings and act as a visible, approachable presence in dining spaces.

Operational Excellence & Compliance

• Ensure all services meet or exceed regulatory standards for food safety, cleanliness, and wellness.
• Manage daily dining operations with rigor, optimizing staffing models, production systems, and quality assurance.
• Oversee vendor relationships, procurement systems, and inventory in collaboration with the Executive Chef.
• Provide strategic and operational leadership for food service operations in supported care, skilled nursing and short-term rehab settings.
• Ensure menu and mail delivery in these area meet the unique dietary , regulatory and emotional needs of residents and patients.
• Supervise and collaborate with the dietary supervisor, ensuring compliance with clinical nutrition standards, documentation protocols, and staff training.
• Partner with clinical teams to align nutritional services with wellness and recover goals.

Financial & Resource Management

• Build and manage department budgets, identifying opportunities for efficiency, innovation, and cost control.
• Align financial decisions with organizational priorities, especially around sustainability, quality, and inclusion.
• Monitor key performance indicators and adapt quickly to operational challenges.

Collaboration & Cross-Functional Work

• Partner with leaders across Lasell House, Supported Living, Marketing, Resident Life, and Wellness to integrate dining into holistic resident experience.
• Work with HR to recruit and onboard talent aligned with Lasell’s values.
• Collaborate with the marketing team to showcase dining innovations and events.

Qualifications

Education & Experience

• Bachelor’s degree in Hospitality Management, Culinary Arts, or related field (preferred).
• 7 years in food and beverage leadership, ideally in senior living, hospitality, or healthcare.
• Experience managing both back-of-house and front-of-house operations in a values-driven environment.

Leadership & Skills

• Proven ability to unify and motivate diverse teams toward a shared vision.
• Deep understanding of inclusive service models, hospitality trends, and aging-friendly dining.
• Financial fluency in budget development, forecasting, and cost control.
• Excellent interpersonal, written, and verbal communication skills.
• Comfort with technology tools (Word, Excel, POS systems, scheduling software).

Certifications

• ServSafe Food Manager Certification required.
• Dietary Manager Certification (CDM) or Registered Dietitian (a plus).

Work Schedule

• Full-time, flexible hours including evenings, weekends, and holidays as needed. Must be present for community events and key service times.

Physical Requirements

• Ability to lift up to 50 pounds, stand for long periods, and assist with dining room configurations when needed.

Benefits:
A full complement of insurance benefits including health, dental, vision, and an Employee Assistance Program
Vacation, personal days, sick days and 11 paid holidays
403(b) plan with a generous 7.5% match after 1 year of employment
Free tuition at Lasell University for yourself or eligible dependents

Discounted lunch at our on-site Cafe
Staff appreciation bonus 2x a year
Public transportation reimbursement ($50 per month)
Free parking
Free ESL training (English as a second language)
On-going training & development courses
Amazing workplace culture of friendliness and teamwork

Lasell Village considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment with Lasell are conditioned on completing and passing a background and drug test, participating in mandatory vaccine programs (e.g., Covid-19, Flu), participating in testing requirements (e.g. Covid-19, TB), and using designated PPE when required.

Lasell Village is committed to equal opportunity in every aspect of hiring and employment. Lasell proactively reviews its policies and practices to assure that decisions with respect to every dimension of employment are made without regard to age, the color of skin, disability, gender expression and identity, genetic predisposition, marital status, national origin, race, ethnicity, religion, sex, sexual orientation, veteran’s status, status as a victim of domestic violence, and all other protected groups and classes under Federal and State Laws and executive orders.

Pay: $100,000.00 per year

We are proud to be listed as an Age-Friendly Certified Employer.

Please email resume to msoler@lasell.edu

POSITION SUMMARY: The Resident Services Associate will be responsible for driving residents to the appointed destinations, ensuring the safety of the resident(s), knowing the protocol for emergencies, and being familiar with the local area and adjacent towns. When there is no driving assignment, the associate is responsible for assisting in other areas as needed. Quality customer service is a top priority for everyone at the Village.

RESPONSIBILITIES:

• Greet residents with a friendly smile, provide a hand/arm as needed to help the resident in and out of the car
• Maintain confidentiality of resident care information to assure resident rights are protected
• Perform Resident Services daily routine, driving, delivery of groceries/packages, copy making, other additional tasks
• Assist with resident daily requests – Provide Lasell Village information for classes, events etc.
• Experience driving a (14) passenger shuttle bus for weekly scheduled grocery store trips and/or scheduled OFF CAMPUS events – No CDL required
• Retrieve transportation messages, return calls as needed, and book appointments as requested
• Working Knowledge of Microsoft Word, Outlook
• Learn how to use Village website, Package Scanner, and willingness to learn new applications is a plus
• Maintain all safety rules, laws of the road, seatbelts, hands free cell phone driving
• Keep car in a clean and tidy condition, vehicle daily inspection, gas tank is at least half-full upon return to the Village at the end of the day

SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS:

• Valid U.S. driver’s license with good driving record; drivers will need to produce an official driving record annually
• Must have high school diploma / GED

JOB SKILLS:

• Strong customer service skills
• Able to multi task in a busy department setting
• Must be able to read, write, speak and understand the English language
• Must possess the ability to make independent decisions when circumstances warrant such action

JOB DESCRIPTION: Resident Services Associate/Driver

• Cheerful demeanor – Always demonstrate tact when conversing with staff, residents, family members, visitors, and the public
• Thrive in a team environment and work well with others

ENVIRONMENTAL FACTORS & PHYSICAL DEMANDS:

• Lift walkers/rollators into cars and onto (14) passenger shuttle bus
• Ascend/descend stairs/walking for extended periods of time
• Must be able to move/lift 50 lbs.

We are proud to be listed as an Age-Friendly Certified Employer.

Please email resume to msoler@lasell.edu

POSITION SUMMARY: Ensures the safety of patrons at the Lasell Village pool by preventing and responding to emergencies. Quality customer service is a top priority for everyone at the Village.

RESPONSIBILITIES:

1. Maintains constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of emergency.
2. Provides emergency care and treatment as required until the arrival of emergency medical services.
3. Presents professional appearance and attitude at all times, and maintains a high standard of customer service.
4. Performs various maintenance duties as directed to maintain a clean and safe facility. Vacuum, skim, (as needed) and record (daily) chemical levels of pool.
5. Performs miscellaneous job-related duties as assigned by management
6. Keeps pool area neat
7. Pays attention to hazards both in and out of the water (broken pieces of lane line on the deck that people could step on, running kids, etc.) and removing the hazards

SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS:

• Six months to one year experience directly related to the duties and responsibilities specified;
• CPR Certified;
• Current certification as Lifeguard by a recognized source of training.

JOB SKILLS:

• Thrive in a team environment and work well with others
• Ability to react calmly and effectively in emergency situations.
• Skill in the application of lifeguarding surveillance and rescue techniques.
• Demonstrates the physical ability and stamina to carry out life-saving duties.
• Knowledge of CPR and emergency medical procedures.
• Ability to follow routine verbal and written instructions.
• Knowledge of customer service standards and procedures.

ENVIRONMENTAL FACTORS & PHYSICAL DEMANDS:

• Works in humid areas, with slippery surfaces underfoot.
• May be required to lift persons out of the water
• Requires constant visual surveillance of pool and surrounding areas

We are proud to be listed as an Age-Friendly Certified Employer.

Please email resume to msoler@lasell.edu

We have open shifts in our Dining Room. The positions are ideal for students looking for flexible schedules and days, or those seeking a 2nd job. We have a no-tipping policy at Lasell Village.

PRIMARY RESPONSIBILITIES:

• Serve meals to our residents
• Prepare meals-to-go and deliver to apartments in a timely manner
• Set up dining room for service
• Understand the dining room set up and table numbers
• Be able to answer the phone and use a friendly tone while talking with residents and guests, take reservations, check messages
• Greet residents and guests with a smile and a friendly tone
• Walk guests to their assigned tables
• Operate the POS system to enter customer orders and cash out all guests
• Work together with other team members to ensure residents are served in a timely manner
• Set up, stock, refill, and clean stations according to the opening and closing checklists
• Assist in café serving operations in preparing food items
• Assist in daily or scheduled cleaning duties, in accordance with established policies and procedures

SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS:

• Must be able to read, write, speak, and understand the English language

Lasell Village considers the health and safety of its residents, family members, and team members its highest priorities. All offers of employment with Lasell are conditioned on completing and passing a background and drug test, participating in mandatory vaccine programs (e.g., Covid-19, Flu), participating in testing requirements (e.g. Covid-19, TB) and using designated PPE when required.
Lasell Village is committed to equal opportunity in every aspect of hiring and employment. Lasell proactively reviews its policies and practices to assure that decisions with respect to every dimension of employment are made without regard to age, the color of skin, disability, gender expression and identity, genetic predisposition, marital status, national origin, race, ethnicity, religion, sex, sexual orientation, veteran’s status, status as a victim of domestic violence, and all other protected groups and classes under Federal and State Laws and executive orders.

We are proud to be listed as an Age-Friendly Certified Employer.

Please email resume to msoler@lasell.edu