Join our Team
Lasell Village offers competitive pay, and a full complement of employee benefits, including free tuition at Lasell University for full-time (over 20 hours per week) employees and their dependents when they qualify for admission.
Lasell Village is located in Newton, Massachusetts, just 11 miles from downtown Boston.
Administrative
Housekeeping Manager
POSITION SUMMARY: The Housekeeping Manager is responsible for the planning, organization, employee development, and operation of the Housekeeping Department. This role ensures a consistently clean, safe, and welcoming community for residents, visitors, and staff.
The Housekeeping Manager supervises all housekeeping personnel, maintains regulatory compliance, upholds infection control standards, and ensures high quality customer service in alignment with the organization’s mission. This position interacts regularly with residents and requires exceptional communication, hospitality, and service recovery skills.
Key Responsibilities
Department Operations & Standards
- Develops and manages daily, weekly, and monthly cleaning and project schedules for resident apartments, common areas, studios, and the skilled nursing (Lasell House).
- Ensures all housekeeping activities comply with federal, state, and local regulations and organizational infection control policies.
- Performs routine inspections of all assigned areas for cleanliness, sanitation, safety, and quality of work.
- Conducts regular inspections of nursing units, studios, independent living apartments, and community spaces to ensure compliance with standards.
- Oversees proper care, use, and maintenance of housekeeping equipment and supplies.
- Inspects storage rooms, utility closets, and supply areas to ensure organization, safety, and adequate inventory control.
- Availability to work evenings, weekends, and holidays as needed.
Staff Leadership & Development
- Supervises, trains, schedules, and evaluates housekeeping staff.
- Develops and delivers ongoing in-service training, onboarding, and professional development programs.
- Ensures staff follow all safety procedures and use equipment properly at all times.
- Promotes a positive team environment and encourages teamwork, accountability, and service excellence.
Customer Service & Resident Relations
- Responds promptly and professionally to resident requests, concerns, and service needs.
- Maintains strong resident relations through clear communication, problem solving, and courtesy.
- Collaborates with all departments to support special events and post event cleaning needs.
Administrative & Financial Management
- Orders and maintains housekeeping supplies and equipment; ensures adequate inventory levels.
- Prepares and manages the annual housekeeping budget and reviews monthly performance against budget.
- Processes payables accurately and in accordance with organizational policies.
- Develops and maintains written housekeeping policies, procedures, and operational standards.
- Coordinates maintenance and repair needs with the Facilities Department.
Compliance, Safety & Quality Assurance
- Ensures compliance with all state and federal healthcare regulations, including those specific to skilled nursing facilities.
- Maintains confidentiality and safeguards all Protected Health Information (PHI).
- Identifies opportunities for process improvements and implements enhanced cleaning methods and technologies.
- Upholds organizational safety protocols and participates in emergency response as required.
- Maintains the overall cleanliness and safety of the community, including indoor and outdoor as applicable.
Other Duties
- Performs additional responsibilities as assigned.
Qualifications
Education & Experience
- Minimum of five (5) years of supervisory experience in housekeeping, preferably within a healthcare, senior living, or life plan community setting.
- High school diploma or GED required; college degree preferred.
Knowledge, Skills & Abilities
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Must be able to read, write, speak and understand the English language.
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Excellent verbal and written skills required.
- Proficiency with Word, Excel, Outlook and payroll systems.
- Ability to learn and adopt new technologies used for department management, billing, and scheduling.
- Ability to make independent decisions and handle situations requiring tact, patience, and professionalism.
- Demonstrated ability to motivate, coach, and manage a diverse team.
Environmental Factors & Physical Requirements
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Ability to walk throughout campus daily and be outside in inclement weather.
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Regular climbing and descending of stairs.
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Ability to lift, push, or pull up to 50 lbs.
- Exposure to animal hair/dander in this pet-friendly community.
- Potential exposure to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals.
WAGE: $60,000-63,000
We are proud to be listed as an Age-Friendly Certified Employer.
Please email resume to msoler@lasell.edu
Hospitality Services Manager
Position Summary
The Hospitality Services Manager leads a resident and staff-focused department that delivers exceptional customer service. Hospitality Services spans the Hospitality Services Desk, which is a primary hub for the Village that greets and supports residents, employees, vendors and guests with various services, and Transportation Operations, which provides group and individual shuttle transportation both on- and off-campus and delivery services throughout the Village. The Hospitality Services Manager ensures consistent, professional, and resident-centered service through daily oversight, staff supervision, and clear operational standards. This role maintains a strong daily presence in public spaces and serves as the primary on-the-floor leader for Hospitality Services.
Key Responsibilities
Leadership & Team Development
Provide leadership, coaching, hiring, training, and oversight for all Hospitality Services staff.
Set clear performance expectations; conduct evaluations; deliver timely feedback; and support team development and accountability.
Foster a resident‑centered, service‑driven culture emphasizing professionalism, service excellence, accountability, and teamwork.
Lead team meetings to ensure consistent communication and alignment across all shifts.
Operational Oversight
Oversee daily Hospitality Services operations, including the Hospitality Desk, transportation, package delivery, parking, security procedures, A/V activity support, basic technology support such as password resets, and overall department workflow.
Ensure effective 24×7 operational coverage through staffing coordination, scheduling, contingency planning, shift support, and coordination with the off-hours answering service.
Coordinate with internal departments to support smooth daily operations and resolve service issues as they arise.
Align front desk operations with transportation functions under one Hospitality Services umbrella for timely, safe, and resident‑focused service delivery.
Maintain compliance with Village policies, safety standards, emergency protocols, and regulatory requirements.
Support after-hours operational needs as required.
Own issues and emergencies through to resolution and create plans to ensure that future issues are prevented whenever possible.
Policy, Systems & Process Management
Oversee the implementation and consistent application of departmental policies, SOPs, workflows, and service standards.
Review and update policies to reflect operational changes, resident needs, and industry best practices.
Ensure consistent and accurate use of existing systems and tools to support service delivery, reporting, tracking, and communication.
Oversee system adoption and staff training tools such as WorxHub, Cubigo, EZ Trackit, fleet/transport platforms.
Monitor system usage and identify practical improvements in workflow and communication.
Transportation Services Oversight
Oversee daily transportation services for residents, including scheduling, coordination, and service quality. This includes medical appointments, personal trips, campus needs, and group outings.
Ensure transportation workflows, vendor relationships, and billing practices are compliant, efficient, and resident‑focused.
Ensure driver licensing compliance and proper vehicle maintenance.
Customer Service & Community Relations
Model and reinforce a culture of hospitality rooted in professionalism, warmth, and respect across all community members, recognizing that Lasell Village is first and foremost our residents’ home.
Build and maintain strong relationships across departments to support seamless community services.
Manage sensitive and confidential situations with diplomacy and discretion.
Continuous Improvement & Project Leadership
Monitor service trends, feedback, and escalations to identify improvement opportunities.
Support operational improvement initiatives and department priorities; maintain a project tracker and provide regular updates to management.
Financial & Data Management
Oversee departmental budgeting, financial reporting, invoicing, and resource allocation.
Support staffing coordination and basic budget tracking.
Generate and analyze operational, transportation, and service reports to support data‑driven decision‑making.
Qualifications
- 5-7 years of customer service or hospitality supervisory experience is required.
- Requires demonstrated success leading complex, multi-function service operations in a hospitality, healthcare, or residential environment. Experience managing a similar combined services group, such as a hotel front desk and valet or shuttle transportation team, a welcome and dispatch function, or a corporate reception and shuttle function, is strongly preferred.
- High school diploma or GED required, college degree preferred.
- Strong experience developing policies, systems, training programs, service standards and operational workflows is required.
- Exceptional communication, leadership, organizational, and problem-solving skills.
- Strong financial acumen with experience managing budgets, billing, and vendor relationships.
- Strong technology skills required to help digitize workflows, oversee group systems and provide reporting to management, including Outlook, Word, Excel, and other service management systems.
- Ability to manage sensitive situations with tact, discretion, and professionalism.
- Highly organized, detail-oriented, and comfortable managing multiple priorities and projects simultaneously.
- Flexible schedule with availability for evenings, weekends, and holidays as needed.
- Valid driver’s license with a clean driving record.
- CPR/AED and First Aid certification (or ability to obtain within 90 days).
- Culturally sensitive and able to work effectively with diverse populations.
Physical & Work Environment Requirements
- Ability to walk throughout the campus, including outside in inclement weather.
- Regular climbing and descending of stairs.
- Extended periods of sitting and computer activity.
- Ability to drive a car or van, including at night and inclement conditions.
- Ability to lift, push, or pull up to 50 lbs.
- Ability to respond quickly, calmly, and effectively in stressful emergency situations.
- Availability for evenings, weekends, and holidays as needed.
- Exposure animal hair/dander in this pet-friendly community.
WAGE: $68,000-75,000
We are proud to be listed as an Age-Friendly Certified Employer.
Please email resume to msoler@lasell.edu
Director of HR/ Head of HR
POSITION SUMMARY:
The Director of Human Resources is a key member of the leadership team, responsible for leading both the strategic and operational aspects of HR. The role shapes and leads the organization’s people strategy, people operations and cultural evolution to create an exceptional employee experience that supports engagement, inclusion, and retention across the organization.
This position oversees all HR functions including employer branding, organizational design, workforce planning, recruitment and retention, employee relations, training and development (in collaboration with Dean of Education), compliance, benefits, performance management, HR technology, people analytics, and organizational culture. The Director proactively advises senior leadership and partners closely with the President and leadership team to build innovative practices and systems that support long-term organizational strength, while also responding with urgency and care to the day-to-day realities of a service-oriented environment.
This role manages two HR team members and oversees HR vendor relations.
KEY RESPONSIBILITIES
Employer Branding & Communications
- In partnership with the leadership team, define and support a vision and brand as an employer of choice.
- Create externally- and internally-facing communications, including via social media, email, newsletters, and on the website, that showcase Lasell Village as an exceptional place to work.
Recruitment & Staffing
- Design and roll out an organization-wide values and competencies model that reflect the future of Lasell Village and that become standardized throughout all departmental hiring practices.
- Develop and implement strategies to attract, recruit, and retain a diverse pipeline of candidates across all departments, with attention to frontline service roles.
- Manage staffing resources, budgets and timelines. Proactively track and report on hiring metrics.
- Proactively partner with managers on a regular basis to recommend potential organizational changes, including additions, and to be able to forecast staffing needs and ensure timely hiring aligned with resident care and operational demands.
- Oversee a comprehensive new hire experience and continuously improve onboarding and orientation programs to provide a welcoming and consistent employee experience.
Organizational Design
- Advance organizational performance and capabilities through systematic reviews of leadership, workloads and culture across the organization. Define and help shape “the future of work” at Lasell Village by partnering with our Dean of Education on workforce readiness, change management, technology adoption, skills training, and cultural awareness training.
- Partner with business leaders on how to lead, assess, and develop team members. Create and lead succession planning on a regular basis.
- Serve as HR subject matter expert during strategic planning as well as for any future expansion plans for Lasell Village, ensuring that the Voice of the Employees are represented at all times.
Employee Relations & Engagement
- Serve as a trusted advisor to leadership and employees on HR matters, aiming to coach and empower leaders to resolve conflicts or concerns within their groups.
- Address employee concerns with urgency, sensitivity, confidentiality, fairness, and respect.
- Build and maintain positive employee relations through proactive communication, constructive conflict resolution, and recognition programs.
- Regularly collect, assess, and recommend actions based on employee insights, and surface areas of opportunity to drive a better employee experience and proactively address potential concern areas before they escalate.
- Drive ongoing employee engagement initiatives, including surveys, appreciation events, and multiple channels for employee voice.
Training & Development
- Identify training needs and coordinate professional development opportunities across departments.
- Equip managers with leadership, compliance, and supervisory skills that strengthen accountability and communication.
- Support career pathways for employees, fostering retention and growth.
Compliance & Policy Administration
- Ensure compliance with all federal, state, and local employment laws and regulations (EEOC, FMLA, ADA, OSHA, etc.).
- Maintain and regularly update the employee handbook, HR policies, and procedures.
- Oversee workplace safety initiatives and partner on risk management.
Rewards, Compensation & Benefits
- Lead administration of benefits and payroll processes, ensuring accuracy, competitiveness, and cost-effectiveness. Work with vendors to achieve optimal benefits offerings at a reasonable cost. Explore and recommend innovative benefits and rewards offerings to provide more comprehensive employee support.
- Conduct regular market and internal assessments to ensure that employees are being paid fairly. Guide compensation planning, and partner with finance leadership on compensation budgeting.
- Oversee compensation and benefits administration, providing clear guidance and support to employees on benefits, compensation and payroll matters. Partner with finance, overseeing backup payroll administration.
Technology, Reporting & Data
- Build a People Analytics function that will guide investments in employee experience and serve as a dashboard to allow leaders to understand how the People function is serving their groups.
- Continuously evaluate, implement and integrate People-focused technology solutions, including AI and self-service functions, that will drive People effectiveness in a safe and scalable manner.
- Manage all People-related reporting for the organization, including for Board meetings, compliance, and regular leadership meetings.
- Ensure employee data is held with the utmost privacy.
Performance & Culture
- Lead the performance management process, creating standardized performance management approaches and ensuring timely, fair and consistent evaluations.
- Partner with managers on goal-setting, coaching, and ongoing performance improvement.
- Champion an inclusive, employee-centered culture that reflects Lasell Village’s mission and values.
QUALIFICATIONS
- Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree or HR certification (PHR/SPHR, SHRM-CP/SCP) preferred.
- 7+ years of progressive HR leadership experience, ideally in healthcare, senior living, hospitality, or other service-oriented environments.
- Prior direct management experience within HR is required.
- A strategic mindset, paired with an operational focus, that translates organizational goals into HR best practices to ensure operational excellence.
- Demonstrated success in driving change management and cultural shifts.
- Proven experience leveraging technology and data to improve the HR function and the overall employee experience.
- Prior responsibility for budget management (compensation, staffing, employee programs, HR technology), people analytics, compensation planning and reporting.
- Strong ability to apply knowledge of employment law, compliance, and HR best practices across a diverse workforce made up of front-line employees, professionals, emerging leaders, and executives.
- Program design and innovation abilities, with a track record of launching new employee initiatives.
- Excellent interpersonal, communication, and conflict resolution skills.
- Strong executive presence and a demonstrated ability to build trusted, collaborative relationships across all levels of an organization.
- Commitment to fostering a respectful, inclusive, and supportive workplace environment.
SALARY: $140,000- $160,000
We are proud to be listed as an Age-Friendly Certified Employer.
Please email resume to msoler@lasell.edu
Dining Room Server
We have open shifts in our Dining Room. The positions are ideal for students looking for flexible schedules and days, or those seeking a 2nd job. We have a no-tipping policy at Lasell Village.
PRIMARY RESPONSIBILITIES:
- Serve meals to our residents
- Prepare meals-to-go and deliver to apartments in a timely manner
- Set up dining room for service
- Understand the dining room set up and table numbers
- Be able to answer the phone and use a friendly tone while talking with residents and guests, take reservations, check messages
- Greet residents and guests with a smile and a friendly tone
- Walk guests to their assigned tables
- Operate the POS system to enter customer orders and cash out all guests
- Work together with other team members to ensure residents are served in a timely manner
- Set up, stock, refill, and clean stations according to the opening and closing checklists
- Assist in café serving operations in preparing food items
- Assist in daily or scheduled cleaning duties, in accordance with established policies and procedures
SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS:
- Must be able to read, write, speak, and understand the English language
Lasell Village considers the health and safety of its residents, family members, and team members its highest priorities. All offers of employment with Lasell are conditioned on completing and passing a background and drug test, participating in mandatory vaccine programs (e.g., Covid-19, Flu), participating in testing requirements (e.g. Covid-19, TB) and using designated PPE when required.
Lasell Village is committed to equal opportunity in every aspect of hiring and employment. Lasell proactively reviews its policies and practices to assure that decisions with respect to every dimension of employment are made without regard to age, the color of skin, disability, gender expression and identity, genetic predisposition, marital status, national origin, race, ethnicity, religion, sex, sexual orientation, veteran’s status, status as a victim of domestic violence, and all other protected groups and classes under Federal and State Laws and executive orders.
Part-Time Server: One weekend shift required. Hours: Monday through Saturday, 4:00 PM – 8:30 PM; Sunday, 11:00 AM – 2:30 PM.
Full-Time Server: Hours: Monday through Friday, 11:00 AM – 7:30 PM.
WAGE: $15.50 per hour
We are proud to be listed as an Age-Friendly Certified Employer.
Please email resume to msoler@lasell.edu
